Administrative Policies and Guidelines
Efficient Advice, LLC strives to keep our customers satisfied by offering quality professional service and competitive pricing. Our return, cancelation and refund policies are consistent in maintaining the best value and highest service level for all of our customers. Services are delivered in a professional manner and consistent with industry standards. These guidelines must be followed when requesting a cancelation, refund or return. For further details, please visit us at https://www.efficientadvice.com/policies.
Cancelations & Return Policy
Customers can request a store credit for any cancelations/returns request up to 30 calendar days prior to the commencement of The Project. An administrative fee of 50% of the total quoted price will be due if cancellation occurs after this time. The customer shall notify Efficient Advice, LLC of any cancellation, or intent to reschedule by contacting us at firstname.lastname@example.org. A 10% cancellation fee applies to all cancellation requests, regardless of when they happen. If Efficient Advice, LLC needs to cancel The Project for any reason, we will communicate via email as soon as we are aware of the need to cancel.
Full refund requests will be honored as long as they are received and approved by Efficient Advice, LLC, up to 30 calendar days prior to The Project’s delivery date. Refund requests received within 20 calendar days before The Project’s delivery date, are eligible for a 50% refund. No refund can be offered for any cancelation within 10 calendar days of The Project’s delivery date. Refunds are subject to a 10% administrative fee.
Service fees will be invoiced shortly after signed and approved proposals are received. Fees must be paid within 30 calendar days of the invoice date. If your credit card or account cannot be verified, or is invalid, or is not otherwise acceptable, your order may be suspended or canceled automatically.
Any modifications to the agreed-upon project proposal must be approved in writing at least two weeks prior to The Project delivery date.
Complaint Resolution Policy
If you have any complaints, please contact Laura A. De Los Santos at Lsantos@efficientadvice.com.
We reserve the right to make changes to our policies, terms and conditions at any time. Any such changes will take effect when posted on the website.
V1.0 – January 31st. 2019 – Original document created.
V1.1 – February 15th. 2019 – Added Record Retention policy and Complaint Resolution Policy.
V1.2 – October 30th. 2020. – Updated policies language.